Dualit DCM2 User Manual

TROUBLESHOOTING GUIDE

Problem

Possible cause(s)

Solution(s)

Coffee leaking
from the
brewhead

1. Dried coffee on the gasket

2. ESE pod not seated correctly

3. Blocked showerhead

4. Damaged gasket

1. Clean gasket (see page 15, fig 3)

2. Tuck in ESE pod tab (see page 9, fig 2-5)

3. Clean showerhead (see page 15, fig 1-3)

4. To obtain a new gasket contact the Dualit customer helpline on +44 (0)1293 652
500 (09:00 to 17:00 Monday to Friday). Alternatively, email Dualit at info@dualit.com
or visit www.dualit.com

My machine is
making a loud and
continuous
pumping noise

1. Water tank is not correctly seated in position

2. Water tank is empty

1. Locate water tank (see page 8, fig 1)

2. Fill water tank (see page 8, fig 1)

My machine is not
working

The lights are off and the
machine ceases to operate

1. Fuse may have failed

1. Check and replace the fuse

Steam is venting
from the drip tray

1. Water is being purged through the machine to
reduce operating temperature ready for the
next coffee.

1. This is not cause for concern. This will automatically stop when the machine has

finished purging.