KitchenAid KEWD105 User Manual

Try the solutions suggested here first in order to avoid the cost of 
an unnecessary service call.

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Is the power supply cord unplugged?
Plug into a grounded 3 prong outlet.

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Has a household fuse been blown or has the circuit 
breaker been tripped?
Replace the fuse or reset the circuit.

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Is the power switch in the “ON” position, but the indicator 
light not illuminated?
Reset unit by turning the power switch to “OFF” and then 
“ON.” The unit may have been in the timer mode, and the 
timer may have ended its cycle.

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Has the drawer been mounted properly on the slides?
See “Warming Drawer” removal section.

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Has the drawer been overloaded?
The weight inside the drawer should not exceed 100 lbs 
(45 kg).

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Is the drawer load uneven?
Redistribute the food to evenly balance the weight.

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Did you preheat the drawer?
Preheat the drawer before each use. See “Warming Drawer 
Use” section.

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Is the MOIST-DRY setting correct?
Set the MOIST-DRY slide to “DRY” to vent the moisture.

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Was the food covered with aluminum foil?
See “Aluminum Foil” section.

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Have you bypassed the timer?
Check the Timer Override switch. The Timer Override switch 
must be in the “OFF” position for the timer to function 
properly.

Before calling for assistance or service, please check 
“Troubleshooting.” It may save you the cost of a service call. 
If you still need help, follow the instructions below.

When calling, please know the purchase date and the complete 
model and serial number of your appliance. This information will 
help us to better respond to your request.

If you need to order replacement parts, we recommend that you 
only use factory specified parts. These factory specified parts will 
fit right and work right because they are made with the same 
precision used to build every new KITCHENAID

®

 

appliance. 

To locate factory specified parts in your area, call our Customer 
Interaction Center telephone number or your nearest KitchenAid 
designated service center.

Call the KitchenAid Customer Interaction Center toll free: 

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Features and specifications on our full line of appliances.

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Installation information.

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Accessory and repair parts sales.

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Specialized customer assistance (Spanish speaking, 
hearing impaired, limited vision, etc.).

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Referrals to local dealers, repair parts distributors, and 
service companies. KitchenAid designated service 
technicians are trained to fulfill the product warranty and 
provide after-warranty service, anywhere in the United States.

To locate the KitchenAid designated service company in 
your area, you can also look in your telephone directory 
Yellow Pages.

If you need further assistance, you can write to KitchenAid with 
any questions or concerns at:

KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

To order accessories, call the KitchenAid Customer Interaction 
Center toll free at 1-800-442-9991 and follow the menu prompts. 
Or visit our website at www.kitchenaid.com and click on “Shop-
Online,” then “Accessories.”

For product related questions, please call the KitchenAid Canada 
Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).

■

Features and specifications on our full line of appliances.

■

Referrals to local dealers.

Call 1-800-807-6777. KitchenAid designated service technicians 
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in Canada.

If you need further assistance, you can write to KitchenAid 
Canada with any questions or concerns at:

Customer Interaction Center
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7

Please include a daytime phone number in your correspondence.