ZyXEL Communications Vantage Access User Manual
Vantage Access User’s Guide
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H A P T E R
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Call Center
This chapter discusses the Call Center screen. This screen is helpful for your call center
operations. For example, checking a device’s information or status, modifying some basic
settings, or checking historical event logs for subscribers.
operations. For example, checking a device’s information or status, modifying some basic
settings, or checking historical event logs for subscribers.
38.1 The Call Center Screen
Use this screen to search for device(s) and view their information for your call center
operations. You can also use this screen to configure actions applied to the CPE devices (using
CPE methods) and view historic logs. Log into the Web Configuration using a call-center
account. The following screen displays.
operations. You can also use this screen to configure actions applied to the CPE devices (using
CPE methods) and view historic logs. Log into the Web Configuration using a call-center
account. The following screen displays.
Figure 537 The Call Center Interface