ZyXEL Communications Vantage Access User Manual

Chapter 38 Call Center

Vantage Access User’s Guide

The following table describes the labels in this screen.

Table 335   The Call Center Interface

Keyword

Keyword

Enter a search term, if required. Vantage Access searches the Subscriber Name 
and Telephone Number fields. Leave this field blank and click Search to search 
all devices (registered and unregistered) in Vantage Access.

Search

Click this to start the search.

Reset

Click this to reset the Keyword field in this section.

Select Device

#

Select this option and click Check Status to check whether the device is on-line or 
off-line.

Subscriber

This field displays the descriptive name for the subscriber user.

Telephone

This field displays the phone number used to contact the subscriber.

Name

This field displays the descriptive name of the device.

OUI-SN

This field displays the Organization Unique Identifier (OUI) and the serial number 
of the device.

Type

This field displays the model of the device.

Next

Click Next to go to the next screen. 

First

This link is not available in the first screen.
Click First to return to the first screen. 

Prev

Click Prev to go to the previous screen. 

Last

This link is not available in the last screen.
Click Last to go to the last screen. 

Go

Enter a page number and click Go to display the entries in that screen. 

Check Status

Select a device and click this to check whether the device is on-line or off-line.

Device Information
When you select a device, this section displays the device’s related information.

Manufacture

This field displays the name of the company that produced this device.