Sharp KB-3300JW User Manual

BEFORE YOU CALL FOR SERVICE

Please check the following before calling for service. It may save you time and expense.

PROBLEM

POSSIBLE CAUSE

SOLUTION

 1  Part or all of range does not 

operate.

•  Power  cord  of  range  is  not  completely         

connected to the electrical outlet.

• Power outage. 

• Fuse/circuit breaker at home doesnʼt work.

• Range is in Demo Mode.

•  Make  sure  the  power  cord  is  tightly 

connected to the outlet.

• Check house lights to be sure. Call your 

local electric company for service.

•  Replace  the  fuse  or  reset  the  circuit 

breaker.

•  See  page  25  for  how  to  cancel  Demo 

Mode.

 2  Surface units do not heat.

• No power to the appliance.

• Surface controls improperly set.

• See 

SOLUTION

 for 

PROBLEM 1

.

• Check if the controls have been properly 

set. See page 13.

 3  Surface units too hot or not 

hot enough.

• Improper cookware being used.

•  Use  pans  which  are  flat  and  match  the 

diameter of the surface unit selected.

 4  Surface unit stops glowing. • It is normal when turned to a lower setting. 
 5  Scratches on glass ceramic 

cooktop.

• Incorrect cleaning methods were used.

•  Cookware  with  rough  bottom  has  been 

used.

• Use the recommended cleaning procedure. 

See page 26.

• Use smooth, flat-bottomed cookware.

 6  Areas of discoloration on 

the cooktop.

•  Food  spillovers  not  cleaned  before  next 

use.

• Use the recommended cleaning procedure. 

See page 26.

 7  Metalmarks on cooktop.

• Sliding or scraping of metal pans on top.

• Do not slide metal pans. When cool, clean 

with cooktop cleaning cream to remove 

the marks.

 8  Brown streaks or specks on 

cooktop glass surface.

• Boilovers are cooked onto surface. 

• Use the recommended cleaning procedure. 

See page 26.

 9  Food in Microwave Drawer 

is not heated.

• No power to the appliance.

• Drawer controls improperly set.

• Range is in Demo Mode.

• See 

SOLUTION

 for 

PROBLEM 1

.

• Check if the controls have been properly 

set. See page 16.

• See page 25.

10 Microwave Drawer light 

does not work.

• Light bulb is loose or burned out.

• Call for service.

11 Oven does not work.

• No power to the appliance.

• Oven controls improperly set.

• Oven too hot.

• Range is in Demo Mode.

• See 

SOLUTION

 for 

PROBLEM 1

.

• Check if the controls have been properly 

set. See page 21.

•  Allow  the  oven  to  cool  below  locking 

temperature and then reset to the desired 

setting/temperature.

• See page 25.

12 Oven light does not work.

• Light bulb is loose or burned out.

• Tighten or replace the bulb.

13 Touch controls will not 

operate.

• Control Lock is on.

• See page 25 to unlock.

14 Lower oven will not open.

• Lower oven door is locked.

• See page 26 to unlock oven door.