Lucent Technologies 555-230-220 User Manual
ASAI and Call Control
4-18
Issue 7 May 1998
When the originator is a logged-in ACD agent, ACD call delivery rules apply.
When the originator is a station user (the call was delivered through a hunt group,
not an ACD split), normal alerting and call delivery take place.
When the originator is a station user (the call was delivered through a hunt group,
not an ACD split), normal alerting and call delivery take place.
If the originator has a display set, the display shows the destination’s extension (if
the destination is internal), or the name of the trunk group (if the destination is
external).
the destination is internal), or the name of the trunk group (if the destination is
external).
With the OCM/EAS feature enabled, a VDN extension can be an originator for a
Switch-Classified call. See the
Switch-Classified call. See the
DEFINITY Enterprise Communications Server Call
Vectoring/Expert Agent Selection (EAS) Guide
, 555-230-521, for more
information.
It is recommended that agents receiving Switch-Classified calls work in
auto-answer mode with headsets (administered on the station form with
“auto-answer on”).
auto-answer mode with headsets (administered on the station form with
“auto-answer on”).
Switch-Classified Call Destination
If the destination is on-ECS, the user receiving the call will receive a priority ring if
it has been requested by the Third Party Make Call Request.
it has been requested by the Third Party Make Call Request.
If the destination has a display, the originating group (for example, the hunt group)
is displayed as the calling party. This call cannot be picked up by a pickup group
user.
is displayed as the calling party. This call cannot be picked up by a pickup group
user.
Negative Acknowledgement (NAK) of a
Switch-Classified Call
Switch-Classified Call
A Third Party Make Call (Switch-Classified) request is denied if:
■
The “type” field in the Domain IE (which codes the dest_route_select) does
not specify “trunk” (cause=CS0/100).
not specify “trunk” (cause=CS0/100).
■
The ECS cannot obtain a time slot or other internal resource
(cause=CS3/40).
(cause=CS3/40).
■
The alert order is not specified as “alert destination first” (cause=CS0/100).
■
The service circuit requested is not a call classifier (cause=CS0/100).
■
The calling number is neither a split nor an announcement extension
(cause=CS0/28).
(cause=CS0/28).
■
The request specifies that the call is to be direct-agent or supervisor-assist
as well as Switch-Classified (cause=CS3/80).
as well as Switch-Classified (cause=CS3/80).
■
A service circuit is not requested for external calls and the Trunk Access
Code was specified in the dest_route_select field (cause=CS0/96).
Code was specified in the dest_route_select field (cause=CS0/96).
■
Service or option not subscribed/provisioned (CS0/50)
If an adjunct requests a Third Party Make Call (Switch-Classified call) with
Answering Machine Detection, and AMD is not enabled, then the ECS
denies the request.
If an adjunct requests a Third Party Make Call (Switch-Classified call) with
Answering Machine Detection, and AMD is not enabled, then the ECS
denies the request.