Lucent Technologies 555-230-220 User Manual
Call Scenarios and Applications
Issue 7 March 1998
A-25
2. Calls Across Multiple ECSs
This section presents several scenarios for calls routed, transferred, or
conferenced across ECSs. Figure A-1 shows the VDNs, vectors, splits, and
extensions for the following scenarios. Each ECS has its own ASAI link, but ASAI
links are not shown in the figure.
conferenced across ECSs. Figure A-1 shows the VDNs, vectors, splits, and
extensions for the following scenarios. Each ECS has its own ASAI link, but ASAI
links are not shown in the figure.
NOTE:
Section 7 provides examples of calls between ECSs using UUI.
Figure A-1.
Multiple ECS Configuration
ECS A
VDN 5678
x4909
x4555
ACD Split
3999
Vector J
1. Queue to Main
Split 3333
2. Wait 10 Secs
3. Announcement
4. Stop
3. Announcement
4. Stop
VDN 5008
Vector L
1. Queue to Main
Split 3999
2. Wait 30 Secs
3. Route to 1111
4. Goto Step 2
3. Route to 1111
4. Goto Step 2
3333
ACD Split
ECS B
VDN 1111
x1567
ACD Split
1444
Vector I
1. Goto Step 3 if
VDN 1222
Vector N
1. Queue to Main
Split 1444
2. Wait 30 Secs
3. Announcement
4. Goto Step 2
3. Announcement
4. Goto Step 2
Agents Available < 0
2. Route to 1222
3. Busy
4. Stop
3. Busy
4. Stop
Trunks
Trunks