Status Acoustics 2 User Manual
Internet Service Node (ISN) 2.0
Release Notes
Page 25
Identifier
Severity Headline
Release -note enclosure
CSCma19209
4
PD locales for simultaneous
calls may be intermixed
calls may be intermixed
Under rare conditions, and only for customers
that use multiple locales, simultaneous calls
running the PD script may inadvertently have
their locales changed in the middle of a
prompt. For example, a caller hearing a long
number string being played back, may hear
the beginning of the number starting with a
male voice from a eng_US locale (w/US
accent), and end the same number with a
female voice from a eng_GB locale (w/British
accent). Customers that use a single locale
will not be impacted. There is no workaround.
that use multiple locales, simultaneous calls
running the PD script may inadvertently have
their locales changed in the middle of a
prompt. For example, a caller hearing a long
number string being played back, may hear
the beginning of the number starting with a
male voice from a eng_US locale (w/US
accent), and end the same number with a
female voice from a eng_GB locale (w/British
accent). Customers that use a single locale
will not be impacted. There is no workaround.
CSCma19965
2
ERROR_NONE is an invalid
return code during MONITOR
state
return code during MONITOR
state
Symptom: "ERROR_NONE is an invalid
return code from voice browser while
monitoring a transferred call" appears in app
server logs.
Condition: Typically happens when DTMF
digits arrive at the Voice Browser at
unexpected times, such as when a transfer to
an agent is being set up. There should be no
impact to the caller.
Workaround: None
return code from voice browser while
monitoring a transferred call" appears in app
server logs.
Condition: Typically happens when DTMF
digits arrive at the Voice Browser at
unexpected times, such as when a transfer to
an agent is being set up. There should be no
impact to the caller.
Workaround: None
CSCma20553
3
ISN disconnects call when it
gets unknown facility
msg;should ignore
gets unknown facility
msg;should ignore
Symptoms: Call coming from PSTN Siemens
EWSD switch sends a particular Facility
Message over a standard PRI configuration to
a AS5400 gateway running IOS 12.2(11)T
which transfers to ISN.
Conditions: ISN does not recognize this
Facility Message and it disconnects the call
instead of ignoring it.
Workaround: Turn off this message at the
TDM source. Long term solution is to have
ISN ignore message instead of
disconnecting.
EWSD switch sends a particular Facility
Message over a standard PRI configuration to
a AS5400 gateway running IOS 12.2(11)T
which transfers to ISN.
Conditions: ISN does not recognize this
Facility Message and it disconnects the call
instead of ignoring it.
Workaround: Turn off this message at the
TDM source. Long term solution is to have
ISN ignore message instead of
disconnecting.
CSCma20919
3
Sometimes reserve agent for
ghost call if caller HU just before
connect
ghost call if caller HU just before
connect
Symptom: An agent may be reserved if the
caller hangs up in node which precedes the
node to connect the caller to an agent. The
agent may be reserved for a ghost call, and
returned to the end of the agent pool at the
end of the reserve time.
Workaround: None
caller hangs up in node which precedes the
node to connect the caller to an agent. The
agent may be reserved for a ghost call, and
returned to the end of the agent pool at the
end of the reserve time.
Workaround: None