Avaya IP Office User and Administration CD Set 4.2 700459332 User Manual

Product Description
IP Office 4.2

© 2009 AVAYA All rights reserved.

Page 194

Issue 18.s.- (22 May 2009)

Computer Telephony Integration (CTI) is about bridging the gap between the telephone system and business
applications. On IP Office, this is achieved by use of the IP Office CTI Link, a CTI middleware product and
Software Developers Kit.

On IP Office, CTI is delivered through adherence to open standards. This gives businesses access to a wide
range of third-party solutions, addressing vertical markets, and designed to meet their requirements. For
developers, migrating their offering from other platforms to IP Office is quick and easy, and the advanced CTI
features IP Office offers makes it easy to demonstrate full integration, and more business benefits.

IP Office provides two levels of CTI interoperability: CTI Link Lite, which is free of charge, provides all the
functionality required to support the vast majority of applications, including screen-popping, and many third-
party products.

CTI Link Pro provides enhanced functionality, including the ability to control multiple telephones and gives
access to advanced call center operation.

Because IP networking is integrated into the IP Office system, all CTI is done through the LAN. On many other
systems, CTI is delivered by a physical connection between each handset and computer (first party CTI). This
introduces additional points of failure, as well as relying on non-standard interfaces and handsets. On IP Office,
all devices can be used with CTI.