Avaya IP Office User and Administration CD Set 4.2 User Manuals

Avaya

Product codes

700459332

User Manual (English)

User Manual (700459332)

Table of Contents

Introduction
6
IP Office Platform
24
Telephones
46
Features
100
- Basic Call Handling
  101
  - Tones
    101
  - Caller ID
    101
  - Hold
    101
  - Toggle Calls
    101
  - Hold Call Waiting
    102
  - Hold Music (Music on Hold)
    102
  - Park
    102
  - Automatic Callback
    102
  - Direct Inward Dialing (DID/DDI)
    103
  - Transfer
    103
  - Distinctive and Personalized Ringing
    103
  - Personalized Ringing
    103
  - Message Waiting Indication
    103
  - Visual Voice
    104
- Advanced Call Handling
  105
  - Absence Text
    105
  - Call Tagging
    106
  - Reclaim Call
    106
  - Hunt Group Enable/Disable
    106
  - Call Waiting
    107
  - Do Not Disturb (DND)
    107
  - Dial Plan
    107
  - Paging
    107
  - Intrude
    107
  - Inclusion
    108
  - Private Call
    108
  - Hot Desking
    108
  - Remote Hot Desking
    108
  - Relay On/Off/Pulse
    109
  - Pickup
    109
  - Call Recording
    109
  - Telecommuter Mode
    109
  - Twinning and Mobility
    110
- Key and Lamp Operation
  112
  - Appearance Buttons
    112
  - Line Appearance
    112
  - Call Appearance Buttons
    113
  - Bridged Appearance Buttons
    113
  - Call Coverage
    113
- Outbound Call Handling Features
  114
  - Account Codes
    114
  - Authorization Codes
    114
  - Dial Emergency
    114
  - Call Barring
    115
  - Alternate Route Selection (ARS)
    115
  - Maximum Call Length
    115
  - PIN Restricted Calling
    115
- Forwarding
  116
  - Forward on Busy
    116
  - Forward on No Answer
    116
  - Forward Unconditional
    116
  - Forward Hunt Group
    116
  - Follow Me
    117
- Avaya Digital and IP Phones
  118
  - Programmable Buttons
    118
  - Busy Lamp Field (BLF) Indicators
    118
  - Call History
    118
  - Language
    119
  - Directory
    119
  - Self-Administration
    119
  - On Hook Dialing
    119
- Inbound Call Handling
  120
  - Incoming Call Routing
    120
  - Hunt Groups
    121
  - Small Community Networking (SCN) Distributed Hunt Groups
    121
  - Night Service
    122
  - Time Profiles
    122
  - Queuing
    122
  - Announcements
    122
- Contact Center Features
  123
  - Login
    123
  - Monitor Calls
    123
  - Acquire Call
    123
  - Queue Threshold Alert
    124
- Miscellaneous Features
  125
  - Conference Calls
    125
  - Dial On Pickup
    125
  - Off Hook Operation
    125
  - External Control Port
    125
  - E911
    125
- System Short Codes
  126
IP Telephony
129
Public and Private Voice Networks
141
Data Networking Services
162
- LAN/WAN Services
  162
- Internet Access
  162
- Remote Access Features
  164
- LAN to LAN Routing
  164
- Data Networking Features
  165
  - Integral 10/100 Mbit Layer 2 Ethernet Switch
    165
  - Integral 10/100 Mbit Layer 3 Ethernet Switch
    165
  - DHCP Server
    165
  - Leased Line Support
    165
  - Dial-Up Circuit Support
    165
  - Point-to-Point Protocol (PPP)
    166
  - Multi-Link Point-to-Point Protocol (ML-PPP)
    166
  - Frame Relay
    166
  - Service Quotas
    166
  - Time Profiles
    166
  - Password Authentication Protocol (PAP)
    167
  - Challenge Handshake Authentication Protocol (CHAP)
    167
  - Data Header Compression
    167
  - Data Compression
    167
  - Bandwidth Allocation Control Protocol (BACP)
    167
  - Callback
    167
  - Domain Name Service (DNS) Proxy
    167
  - Network Address Translation (NAT)
    168
  - Proxy Address Resolution Protocol (ARP)
    168
  - Auto Connect
    168
  - Firewall
    168
  - Light-Weight Directory Access Protocol (LDAP)
    169
  - Remote Access Server (RAS)
    169
  - Transaction Packet Assembler Dissembler (TPAD)
    169
  - Routing Information Protocol (RIP)
    169
  - VPN: IPSec Tunneling
    170
  - VPN: Layer 2 Tunneling Protocol
    170
Phone Manager
173
- Phone Manager Lite
  174
- Phone Manager Pro
  177
- Phone Manager PC Softphone (IP Softphone)
  180
- Phone Manager Feature Summary
  181
- Phone Manager PC Requirements
  182
SoftConsole
185
- SoftConsole Options
  190
- SoftConsole Administration
  191
- SoftConsole PC Requirements
  191
Computer Telephony Integration
194
Voicemail
198
- Voicemail Lite
  198
- Embedded Voicemail
  200
- Voicemail Pro
  201
- Interaction of Voicemail with Email Systems
  203
- Unified Messaging Service (UMS)
  204
- Fax Messages
  206
- Email Reading (Microsoft Exchange only)
  207
- Networked Messaging
  208
- Auto Attendant
  209
- Accessing Database Information within Call Flows (IVR)
  210
- Using Text To Speech (TTS) Facilities within a Call Flow
  211
- Visual Basic (VB) Scripting
  211
- Personal Numbering
  212
- Extended Personal Greetings
  213
- Hunt Group Broadcast Messages
  214
- Personal Distribution Lists
  214
- Cascaded Out-Calling
  215
- Campaign Manager
  216
- Call Recording
  217
- IP Office ContactStore
  218
- Centralized Messaging with Avaya Communication Manager
  219
- Voicemail Feature Comparison
  220
- PC Requirements
  224
Audio Conferencing
229
The Contact Center
242
- Customer Call Reporter
  243
  - Historical Reporting
    246
  - Real Time Reporting
    249
  - Call Statistics
    251
- Compact Contact Center
  252
Management Utilities
261
- IP Office Manager
  262
- Monitor
  265
- Simple Network Management Protocol (SNMP)
  266
- CDR
  267
- SMDR
  268
- System Status Application
  269
Configurations
273
- Country Availability
  277
- Sample Configurations
  278
  - IP500
    278
  - IP412
    279
TAPI Functions Supported by IP Office
282
- TAPI 2.1 Functions Supported
  282
- TAPI 3.0 functions supported
  282
- Device-Specific Data
  283
- DevLink Fields
  284
Technical Specifications
287
- Interfaces
  290
- Protocols
  291
- PC Specification
  293
Licenses
297
Appendix
307
- IP406 V2 Control Unit
  307
- IP400 WAN3 10/100
  310
- IP400 So8 Expansion Module
  310
- Small Office Edition
  311

User Manual (700459332)

Size:

9.48 MB
Pages:

344
Language:

English