Avaya IP Office User and Administration CD Set 4.2 700459332 User Manual
Product codes
700459332
Product Description
IP Office 4.2
IP Office 4.2
© 2009 AVAYA All rights reserved.
Page 247
Issue 18.s.- (22 May 2009)
Creating an IP Office Customer Call Reporter Report
From the seven basic report templates within IP Office Customer Call Reporter, a user can create over 100
different reports depending upon how they want to see the information that is most useful for their business.
All standard report templates have common fields that can be completed to create a report. And when
entering details in a field a wildcard ’*’ can be used to represent everything. The common fields are listed
below:
different reports depending upon how they want to see the information that is most useful for their business.
All standard report templates have common fields that can be completed to create a report. And when
entering details in a field a wildcard ’*’ can be used to represent everything. The common fields are listed
below:
· Report Name
The text entered is used as the main title of the report. If the report is saved this is the saved name of
the report.
the report.
· Subject
This is the main subject of the report. The drop down list offers a list of report subjects that are
pertinent to the report i.e. Hunt Group, Agent, DDI etc.
pertinent to the report i.e. Hunt Group, Agent, DDI etc.
· Filter
The filter is used to refine the data and again offers filters that are pertinent to the report i.e. All,
Answered, Lost, etc.
Answered, Lost, etc.
· Exclude Internal
When selected, internal calls are excluded from the report.
· Working Hours
The start and finish time of the working day can be specified using the spin controls.
· Group Results by
The drop down list offers a list of display options.
· Scheduled
By default this field is shown as 'Manual'. If the option 'Scheduled' is selected then additional fields are
available:
available:
· Report Format
The format that the report is to be produced in can be selected from Adobe, Word, Excel, Rich Text or
Crystal.
Crystal.
· Email Address
An email address can be entered if the report is to be sent by email.
· Printer
The printer path that the report should be sent to.
· Report Period
Selection of days, weeks or months from a list box. The number of days or weeks is counted from the
date that the report is first scheduled to be run. Months are from the last full months data i.e. if the
report is scheduled in February then January will be the last month in the report.
date that the report is first scheduled to be run. Months are from the last full months data i.e. if the
report is scheduled in February then January will be the last month in the report.
· Report Range
The start and end date for the report.
· Language
If the default language is not required then another language can be selected that your system
supports.
supports.
Filters can be used in the report to provide exactly the type of information the customer is looking for. The
filter field is used to refine the data and offers the following options in a drop down list; All, Answered,
Refused, Refused Overflowed, Overflowed All, Overflowed Off PBX, Overflowed on PBX, Transferred and Lost
Calls. The default setting is all.
filter field is used to refine the data and offers the following options in a drop down list; All, Answered,
Refused, Refused Overflowed, Overflowed All, Overflowed Off PBX, Overflowed on PBX, Transferred and Lost
Calls. The default setting is all.
Reports can also be scheduled for future delivery to any network printer or email address in any of the
supported formats.
supported formats.