Polycom (RMX) 1500 User Manual

Polycom, Inc.

Operator Assistance & Participant 
Move 

Users (operators) assistance to participants is available when:
•

Participants have requested individual help (using *0 DTMF code) during the 

conference.

•

Participants have requested help for the conference (using 00 DTMF code) during the 

conference. 

•

Participants have problems connecting to conferences, for example, when they enter the 

wrong conference ID or password.

In addition, the user (operator) can join the ongoing conference and assist all conference 

participants. 
Operator assistance is available only when an Operator conference is running on the MCU. 
The Operator conference offers additional conference management capabilities to the RMX 

users, enabling them to attend to participants with special requirements and acquire 

participant details for billing and statistics. This service is designed usually for large 

conferences that require the personal touch.
Operator assistance is available in MPM, MPM+ and MPMx Card Configuration Modes.

An Operator conference is a special conference that enables the RMX user acting as an operator 

to assist participants without disturbing the ongoing conferences and without being heard 

by other conference participants. The operator can move a participant from the Entry Queue 

or ongoing conference to a private, one-on-one conversation in the Operator conference. 
In attended mode, the RMX user (operator) can perform one of the following actions:
•

Participants connected to the Entry Queue who fail to enter the correct destination ID or 

conference password can be moved by the user to the Operator conference for 

assistance. 

•

After a short conversation, the operator can move the participant from the Operator 

conference to the appropriate destination conference (Home conference).

Operator conferences and participant move are supported in AVC Conferencing Mode only.

From Version 7.1, MPM media cards are not supported.