Polycom (RMX) 1500 User Manual

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000

Polycom, Inc.

This list is used as reference only. Participants can be assisted and moved to the Operator 

conference or the destination conference only from the Participants list of the Entry Queues or 

ongoing conference where they are awaiting assistance. 
The participants are automatically removed from the Participant Alerts list when moved to 

any conference (including the Operator conference).

In addition to the visual cues used to detect events occurring on the RMX, an audible alarm 

can be activated and played when participants request Operator Assistance.

The Audible Alarm functionality for Operator Assistance requests is enabled for each MCU 

in either the RMX Web Client or RMX Manager. 
The Audible Alarm played when Operator Assistance is requested is enabled and selected 

in the Setup > Audible Alarm > User Customization. When the Audible Alarm is activated, 

the *.wav file selected in the User Customization is played, and it is repeated according to the 

number of repetitions defined in the User Customization.
If more than one RMX is monitored in the RMX Manager, the Audible Alarm must be 

enabled separately for each RMX installed in the site/configuration. A different *.wav file 

can be selected for each MCU.
When multiple Audible Alarms are activated in different conferences or by multiple MCUs, 

the Audible Alarms are synchronized and played one after the other. It is important to note 

that when Stop Repeating Alarm is selected from the toolbar from the RMX Web Client or 

RMX Manager, all activated Audible Alarms are immediately halted.
For more details on Audible alarms and their configuration, see "Audible Alarms” on 

.

The RMX User can move participants between ongoing conferences, including the Operator 

conference, and from the Entry Queue to the destination conference if help is required. 
When moving between conferences or when a participant is moved from an Entry Queue to 

a conference by the RMX user (after failure to enter the correct destination ID or conference 

password), the IVR messages and slide display are skipped. 
Move Guidelines
•

Move is available only between CP conferences. Move is unavailable from/to Video 

Switching conferences.

•

Move between conferences can be performed without an active Operator conference.

•

When moving the conference chairperson from his/her conference to another 

conference, the source conference will automatically end if the Auto Terminate When 

Chairperson Exits option is enabled and that participant is the only conference 

chairperson.

•

When moving the Operator to any conference (following assistance request), the IVR 

messages and slide display are skipped.