Polycom (RMX) 1500 User Manual

Polycom RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide 

Polycom, Inc.

The user receives the Redial on Wrong Number IVR message: “Incorrect destination. Please 

enter the destination number”.
If all the redial attempts fail the user receives the Disconnect on Wrong Number IVR 

message: “Destination could not be reached; call is disconnected”.

•

Gateway Re-dial is not activated if the reason for call failure is Busy or No Answer, for any 

of the defined protocols.

•

A time-out counter is started when the Redial on Wrong Number message is played. If the 

user does not enter another destination number within the time-out period it is 

considered a failed dial out attempt.

•

The Redial on Wrong Number message and time-out are repeated according to the value 

of the WRONG_NUMBER_DIAL_RETRIES System Flag. If there is no input from the 

user, after completing the retries, the user receives the Disconnect on Wrong Number IVR 

message: “Incorrect destination number” followed by the Reorder Tone.

As in previous versions, redialing of calls to busy destination numbers can be selected. The 

number of redial attempts is dependent on the NUMBER_OF_REDIAL System Flag, the 

default value is 3. For more information see "Defining New Profiles” on page

In previous versions, if all retry attempts failed, there were no further call attempts with no 

notification.
When using this version, if all retry attempts fail, the user receives the Disconnect on Busy 

message in the form of Busy Tone. The call is then disconnected.

In previous versions, if a call failed due to no answer at the destination, the call was 

disconnected with no notification.
When using this version, if all retry attempts fail, the user receives the Disconnect on No 

Answer message in the form of Reorder Tone. The call is then disconnected.

Bad Format Address

404 - Not Found

18 - No User Responding

Adaptive Busy

414 - Request-URI Too Long

28 - Invalid Number Format

Admission Rejected (ARJ) 
Reason: Request Denied 
Item 1: Cannot find 
location.

416 - Unsupported URI Scheme

41 - Temporary Failure

Admission Rejected (ARJ) 
Reason: Called Party Not 
Registered

420 - Bad Extension 

421 - Extension Required