Gateway 400SD4 Reference Guide

Page of 138
Troubleshooting
97
Internet Explorer is unable to access the 
Internet
Reset the power on your cable or DSL 
modem and your access point. This 
reestablishes communication between 
your Internet Service Provider and your 
modem and between your modem and 
your access point.
If you previously accessed the Internet 
through a dial-up modem, Internet 
Explorer may not be set up to access the 
Internet through a network. Remove the 
dial-up connection in the Internet Options 
in Internet Explorer.
You cannot see other computers on your 
network
Your notebook may not have the same 
workgroup name as the other computers 
on your network. For more information, 
see “Naming your computers and 
workgroup” in the online User Guide.
If your notebook was previously connected 
directly to your cable or DSL modem, and 
your ISP requires you to use a static IP 
address, your notebook is not set up to use 
a DHCP server. Modify the network 
properties so your notebook is set up for 
using a DHCP server.
Caution
If your notebook was a
member of a domain
before you join a
workgroup, it is
disjoined from the
domain and your
computer account
disabled. Contact your
company computer
department or
network administrator
for more information.
You cannot connect to your network
If your notebook is a member of a domain 
at your workplace, you may not be able to 
connect your notebook to your home 
network workgroup to access shared files 
or printers on your home network. You 
may, however, be able to access the 
Internet through your home network.