Lexmark X463de User Manual

Page of 317
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
 
THE
 
PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE
 
SURE
 
THERE
 
IS
 
NOT
 
TOO
 
MUCH
 
PAPER
 
IN
 
THE
 
PAPER
 
TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
 
THE
 
PAPER
 
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
T
HE
 
PAPER
 
MAY
 
HAVE
 
ABSORBED
 
MOISTURE
 
DUE
 
TO
 
HIGH
 
HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Paper trays
These are possible solutions. Try one or more of the following:
M
AKE
 
SURE
 
THE
 
PAPER
 
IS
 
LOADED
 
CORRECTLY
1
Open the paper tray.
2
Check for paper jams or misfeeds.
3
Make sure paper guides are aligned against the edges of the paper.
4
Make sure the paper tray closes properly.
R
ESET
 
THE
 
PRINTER
Turn the printer off, wait about 10 seconds, and then turn the printer on.
M
AKE
 
SURE
 
THE
 
PAPER
 
TRAY
 
IS
 
INSTALLED
 
CORRECTLY
If the paper tray is listed on the menu settings page, but paper jams when it enters or exits the tray, then it may
not be properly installed. Reinstall the paper tray. For more information, see the hardware setup documentation
that came with the paper tray, or go to www.lexmark.com/publications to view the paper tray instruction sheet.
Troubleshooting
279