Toshiba f10-120 User Guide
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User’s Manual
10-14
Troubleshooting
Modem
Display error occurs
Check that the cable connecting the external
monitor to the computer is attached firmly.
monitor to the computer is attached firmly.
If problems persist, contact your dealer.
Problem
Procedure
Problem
Procedure
Communication
software can’t initialize
modem
software can’t initialize
modem
Make sure the computer’s internal modem
settings are correct. Refer to Phone and Modem
Properties in the Control Panel.
settings are correct. Refer to Phone and Modem
Properties in the Control Panel.
You can hear a dial
tone but can’t make a
call
tone but can’t make a
call
If the call is going through a PBX machine, make
sure the communication application’s tone dial
detection feature is disabled.
sure the communication application’s tone dial
detection feature is disabled.
You place a call, but a
connection can’t be
made
connection can’t be
made
Make sure the settings are correct in your
communications application.
communications application.
After making a call you
can’t hear a ring
can’t hear a ring
Make sure the tone or pulse selection in your
communications application is set correctly.
communications application is set correctly.
Communication is cut
off unexpectedly
off unexpectedly
The computer will automatically cut off
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
communication when connection with the carrier
is not successful for a set time interval. Try
lengthening this time interval.
A CONNECT display is
quickly replaced by NO
CARRIER
quickly replaced by NO
CARRIER
Check the error control setting in your
communications application.
communications application.
Character display
becomes garbled
during a
communication
becomes garbled
during a
communication
In data transmission, make sure the parity bit and
stop bit settings correspond with those of the
remote computer.
stop bit settings correspond with those of the
remote computer.
Check the flow control and communication
protocol.
protocol.
You cannot receive an
incoming call
incoming call
Check the rings before auto answer setting in
your communications application.
your communications application.
If problems persist, contact your dealer.