Quantum dx100 User Guide
Chapter 4 Troubleshooting
Common Problems and Solutions
Common Problems and Solutions
98
Quantum DX-Series User’s Guide
Table 23 Ethernet
Network Problems
Network Problems
Problem
Corrective Action
The Ethernet link
light on the DX-Series
controller is not lit
when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
Port on the hub or switch is not active or
damaged.
Port on the DX-Series controller is
Port on the DX-Series controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
The Ethernet link
light on the switch or
hub is not lit when a
cable is connected to
DX-Series system.
Check to make sure the Ethernet cable is
not a cross-over cable. Use only “straight”
CAT-5 Ethernet cables.
Port on the hub or switch is not active or
Port on the hub or switch is not active or
damaged.
Port on the DX-Series controller is
Port on the DX-Series controller is
damaged. Contact the Quantum Customer
Support department (see the Preface for
contact information).
DX-Series system is
not visible on the
Ethernet network.
Try to ping the DX-Series system IP
address from a host on the same network.
If the ping reports round trip times, the
DX-Series system is active. If not, check the
cables, switches, or hubs for damaged
cables, switches, or hubs for damaged
components. If everything checks out,
contact the Quantum Customer Support
department (see the Preface for contact
information).
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