AASTRA 51i User Guide

48 Model 51i IP Phone User Guide

Retrieving a Held Call

If you have a call on hold, you can scroll through the held call information by 

pressing 

3 

and

 

4 

navigation keys. To reconnect to a call press the 

 Key 

again.

Transferring Calls
Blind Transfer

A blind transfer is when you transfer a call directly to another extension without 
consulting with the person receiving the call. To do this, simply complete the transfer 
immediately after you have entered the number. The call goes directly to the 
extension or outside line you transferred to. If the party you are transferring the call 
to does not answer, the transferred call rings back to your extension.

Consultive Transfer

You also have the option to consult with the person you are transferring the call to, 
before you complete the transfer. To do this, remain on the line until the receiving 
party answers the call. After consulting with the receiving party, you can either 
complete the transfer or cancel the transfer to go back to the original call. 

The 51i has a Transfer Key configured on the RIGHT arrow of the Navigation 

Keys. Use the following procedure to transfer a call to another extension. Use the 
following illustration as a reference. .

1. Connect to Party 1 (if not already connected). Party 1 is the party you want to 

transfer.

2. Press the RIGHT arrow key. You should hear a dial tone as a second line opens 

up.

3. Dial the extension number (or the outside number) to Party 2. This is the Party for 

which you want to transfer Party 1.

4. To complete a "blind" transfer, press the RIGHT arrow key again before the 

receiving end answers. To complete a consultive transfer, remain on the line to 
speak with the Party 2, before pressing the RIGHT arrow key again to transfer 

Party 1 to Party 2. To cancel the transfer, select Cancel on the display screen. 

IP Phone UI

Transfer
Key