TiVo Series2 Supplementary Manual
General Network Troubleshooting
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Settings, then Phone & Network Setup. The MAC address should be
on the top right-hand side of the Phone & Network Setup screen. If
you do not see a MAC address listed, the TiVo Digital Video
Recorder (DVR) is not recognizing the network adapter you
installed. The adapter is either not compatible, not functioning
properly, or not properly connected. If you do see a MAC address,
the adapter you are using may or may not be compatible. For more
information, see “Choosing Wireless or Wired (Ethernet)” on page
12.
on the top right-hand side of the Phone & Network Setup screen. If
you do not see a MAC address listed, the TiVo Digital Video
Recorder (DVR) is not recognizing the network adapter you
installed. The adapter is either not compatible, not functioning
properly, or not properly connected. If you do see a MAC address,
the adapter you are using may or may not be compatible. For more
information, see “Choosing Wireless or Wired (Ethernet)” on page
12.
• The network adapter or cabling could be defective. If you have
another adapter or USB cable available, try that adapter or cabling.
2. Check connection to the network adapter. Unplug the USB cable from the
back of your DVR and then plug it back in. Make sure the cable is
pushed all the way in; sometimes lights on the adapter turn on before
the USB cable is pushed all the way in. Unplug the side of the USB cable
connected to the adapter and then plug it back in.
pushed all the way in; sometimes lights on the adapter turn on before
the USB cable is pushed all the way in. Unplug the side of the USB cable
connected to the adapter and then plug it back in.
3. Restart the DVR. Press the TiVo button on the remote to go to TiVo
Central. Select Messages & Setup, then Restart or Reset System, then
Restart the TiVo DVR. Press THUMBS DOWN three times, then press
ENTER.
Restart the TiVo DVR. Press THUMBS DOWN three times, then press
ENTER.
4. Check physical connections. Ensure that all network equipment is
receiving power and that all cable connections for routers, hubs, access
points, and computers in the network are working. Verify that the "link"
light is lit on all devices connected to the network.
points, and computers in the network are working. Verify that the "link"
light is lit on all devices connected to the network.
5. Powercycle network devices. If you have a router or wireless access point,
unplug it, wait a moment, and then plug it back in. This will temporarily
halt your network’s Internet connection. It may take up to a minute for
your equipment to “restart” after you plug it back in.
halt your network’s Internet connection. It may take up to a minute for
your equipment to “restart” after you plug it back in.
6. Check your Network Settings. Verify that your Network Settings are
correct. Complete TCP/IP Settings, even if you did not when you first
connected your DVR. For more information, see “Completing the DVR’s
Network Settings” on page 15.
connected your DVR. For more information, see “Completing the DVR’s
Network Settings” on page 15.
7. Update router or home gateway firmware. If your home network includes
using a router, home gateway, or wireless access point, it may need a
firmware update. Firmware is a software program that is loaded onto a
hardware device. You can usually find any updated firmware at the
Customer Support website for the manufacturer of your hardware. (For
example, if you have a Linksys device, check firmware updates available
at
firmware update. Firmware is a software program that is loaded onto a
hardware device. You can usually find any updated firmware at the
Customer Support website for the manufacturer of your hardware. (For
example, if you have a Linksys device, check firmware updates available
at
.) Older firmware may cause
unpredictable results. It may be necessary to powercycle your device
before and after you reinstall the firmware.
before and after you reinstall the firmware.