Planar SD2020 Warranty Information
Length of Warranty
The Planar SD Stereoscopic Display is warranted for 3-year replacement including 3-year parts (excluding the
mirror component) and 3-years labor. Warranty begins upon date of shipment of the Product. Warranty valid
for the following product families: SD Stereoscopic Display.
mirror component) and 3-years labor. Warranty begins upon date of shipment of the Product. Warranty valid
for the following product families: SD Stereoscopic Display.
Who the Warranty Protects
This warranty is valid only for the first consumer purchaser.
Warranty Exclusions
1. Planar is unable to deliver to PO Box or FPO Box addresses.
2. Any Product, on which the serial number has been defaced, modified or removed.
2. Any Product, on which the serial number has been defaced, modified or removed.
3. Damage, deterioration or malfunction resulting from:
A. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized Product
modification, or failure to follow instructions supplied with the Product.
B. Repair or attempted repair by anyone not authorized by Planar.
C. Any damage of the Product due to shipment.
D. Removal or installation of the Product.
E. Causes external to the Product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting Planar's specifications.
G. Normal wear and tear.
H. Any other cause, which does not relate to a Product defect.
I. Customer caused defects, including but not limited to: cracked LCD, scratched LCD, blemished
C. Any damage of the Product due to shipment.
D. Removal or installation of the Product.
E. Causes external to the Product, such as electric power fluctuations or failure.
F. Use of supplies or parts not meeting Planar's specifications.
G. Normal wear and tear.
H. Any other cause, which does not relate to a Product defect.
I. Customer caused defects, including but not limited to: cracked LCD, scratched LCD, blemished
LCD (dark spot larger than 1/16 inch), or scratched/defaced/altered plastics.
J. Mirror damage including scratches, blemishes or any marring after the 30-day inspection period.
K. No Technical Fault Found returns
K. No Technical Fault Found returns
4. Planar only ships advanced replacement Products within the contiguous 48 United States. For
defective Products outside the contiguous 48 United States, all costs of returning defective Products to
Planar are the responsibility of the Customer. Planar will repair or replace with a similar new or
refurbished Product and return to Customer at Planar’s expense.
Planar are the responsibility of the Customer. Planar will repair or replace with a similar new or
refurbished Product and return to Customer at Planar’s expense.
5. Removal, installation, and set-up service charges.
6.
A valid credit card is required to obtain Advance Replacement service within the contiguous 48 United
States. If the customer is unable to provide a valid credit card, Planar will provide Return and Replace or
Return and Repair service, as Planar deems appropriate to the circumstances. All warranty service outside of
the USA or Canada will receive the Return and Replace service. Return and Replace service requires that the
customer ship the defective Product to the authorized Planar repair depot. Upon receipt of the defective
Product, that Planar deems to meet warranty requirements, Planar Customer Service will send a
replacement to the customer. (See Warranty Exclusions above for those instances deemed invalid.)
Return and Repair service, as Planar deems appropriate to the circumstances. All warranty service outside of
the USA or Canada will receive the Return and Replace service. Return and Replace service requires that the
customer ship the defective Product to the authorized Planar repair depot. Upon receipt of the defective
Product, that Planar deems to meet warranty requirements, Planar Customer Service will send a
replacement to the customer. (See Warranty Exclusions above for those instances deemed invalid.)
7. Any Planar display product used as a com
ponent in another different Planar product.
Customer First™ Replacement Guidelines
Contact Planar’s customer service (toll free) at 1-866-PLANAR-1 (1-866-752-6271). The customer must
have the model number, serial number and original proof-of-purchase available. Planar’s customer-service
staff will attempt to correct any minor issues that might be causing the problem. If we are unable to fix the
issue to your satisfaction, a return material authorization (RMA) number will be issued. Under our Customer
First™ Warranty program, Planar ships the customer a replacement product first, using 2-day shipping. A
major credit card is required in order to secure the value of the replacement unit being shipped and the
prompt return of the original Product
have the model number, serial number and original proof-of-purchase available. Planar’s customer-service
staff will attempt to correct any minor issues that might be causing the problem. If we are unable to fix the
issue to your satisfaction, a return material authorization (RMA) number will be issued. Under our Customer
First™ Warranty program, Planar ships the customer a replacement product first, using 2-day shipping. A
major credit card is required in order to secure the value of the replacement unit being shipped and the
prompt return of the original Product
Title: Stereoscopic Display, 3 Year Premium Warranty
Page 2 of 4
Document Number: 990-0135-00
Rev: A