Planar SD2020 Warranty Information
After receiving the replacement Product, the customer will have 14 calendar days from the date of receipt of the
replacement Product, to return the defective, authorized RMA Product to the Planar authorized return facility.
1. Unpack the replacement Product and inspect for any problems.
2. Assemble the replacement Product referring to the assembly instructions.
2. Assemble the replacement Product referring to the assembly instructions.
3.
Disassemble the defective Product to prepare the system for shipping. Place the defective Product
components, along with power supplies, cords, etc. back in the box in which the replacement Product
was shipped.
components, along with power supplies, cords, etc. back in the box in which the replacement Product
was shipped.
Attach the prepaid RMA return label, included with the replacement Product.
Call the shipping pick-up number provided with the replacement Product for package pick-up, or drop it at your
local UPS location. For door-to-door pickup UPS may charge you a pickup fee.
If Planar receives the defective Product within the 14-day timeframe, in good condition, with all components,
the customer’s credit card will not be charged.
Call the shipping pick-up number provided with the replacement Product for package pick-up, or drop it at your
local UPS location. For door-to-door pickup UPS may charge you a pickup fee.
If Planar receives the defective Product within the 14-day timeframe, in good condition, with all components,
the customer’s credit card will not be charged.
It is the responsibility of the customer to properly package the Product (and plugs, all cables, power supply,
remote control, etc.) and ship it to the address provided by the technical service & support representative
with the RMA number prominently displayed. If the Product is not properly packaged by customer and is
damaged in transit during its return to Planar, depending on method used, the customer’s credit card will
be charged for either the repair costs, if repairable, or the price of a replacement Product.
The replacement Product will assume the remainder of your original Product’s warranty or 90 days,
whichever is greater. The Customer agrees to retain the replacement Product and that the Customer’s
non-working Product becomes the property of Planar.
whichever is greater. The Customer agrees to retain the replacement Product and that the Customer’s
non-working Product becomes the property of Planar.
If a customer needs to replace the mirror component after the 30-day warranty period has expired, the
customer can request to purchase a replacement mirror from Planar Customer Service. Please call Planar
Customer Service at 1-866-PLANAR-1 (1-866-752-6271).
customer can request to purchase a replacement mirror from Planar Customer Service. Please call Planar
Customer Service at 1-866-PLANAR-1 (1-866-752-6271).
For additional information or the name of the nearest Planar service center, contact your Planar dealer or
call Planar (toll free) at 1-866-PLANAR1 (1-866-752-6271) or email us at
call Planar (toll free) at 1-866-PLANAR1 (1-866-752-6271) or email us at
PlanarSupport@Planar.com
.
Contact Planar for out-of warranty options as available.
Sales Inside the U.S.A. and Canada
For information on warranty service, call Planar customer service toll-free in the U.S.A. or Canada: 1-866-
PLANAR-1 (1-866-752-6271) or email Planar at
PLANAR-1 (1-866-752-6271) or email Planar at
PlanarSupport@Planar.com
.
Sales Outside the U.S.A. and Canada
For Planar Products sold outside the U.S.A. and Canada, contact your Planar dealer or Planar for warranty
information and service. You can contact Planar directly at (+358.9.42.001).
information and service. You can contact Planar directly at (+358.9.42.001).
Limitation of Implied Warranties
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED
HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of Damages
PLANAR'S LIABILITY IS LIMITED TO THE COST OF ONE OF THE FOLLOWING REMEDIES: (1) REPAIR OR
REPLACEMENT WITH A SIMILAR NEW OR REFURBISHED PRODUCT OR (2) REFUND OF THE LESSER OF A PRORATA
SHARE OF THE CURRENT MARKET PRICE AS DETERMINED BY THE REMAINDER OF THE WARRANTY PERIOD OR
REPLACEMENT WITH A SIMILAR NEW OR REFURBISHED PRODUCT OR (2) REFUND OF THE LESSER OF A PRORATA
SHARE OF THE CURRENT MARKET PRICE AS DETERMINED BY THE REMAINDER OF THE WARRANTY PERIOD OR
Title: Stereoscopic Display, 3 Year Premium Warranty
Page 3 of 4
Document Number: 990-0135-00
Rev: A