Lexmark Platinum Pro905 User Manual
M
AKE
SURE
THE
O
RIGINAL
S
IZE
SETTING
MATCHES
THE
SIZE
OF
THE
DOCUMENT
YOU
ARE
SCANNING
Scan was not successful
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
HECK
THE
USB
CONNECTION
1
Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a
USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
a defective port.
R
ESTART
THE
COMPUTER
Scanning takes too long or freezes the computer
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
C
LOSE
OTHER
SOFTWARE
PROGRAMS
THAT
ARE
NOT
BEING
USED
U
SE
A
LOWER
SCANNING
RESOLUTION
Cannot scan to a computer over a network
If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:
M
AKE
SURE
THE
PRINTER
AND
THE
DESTINATION
COMPUTER
ARE
CONNECTED
TO
THE
SAME
NETWORK
M
AKE
SURE
THE
PRINTER
SOFTWARE
IS
INSTALLED
ON
THE
DESTINATION
COMPUTER
E-mail troubleshooting
•
•
Cannot send e-mail
C
HECK
YOUR
E
-
MAIL
CONFIGURATION
SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.
Troubleshooting
147