DataCard 285 User Guide
Troubleshooting
6-15
#
Obtain guidance from service before performing this task.
User’s Guide for the Magna™ Class Printer
Obtaining service
For repair assistance, contact your service representative. Place the
service call from a telephone close to the printer so that you can
access the printer and the PC running the driver while talking to the
customer support representative.
service call from a telephone close to the printer so that you can
access the printer and the PC running the driver while talking to the
customer support representative.
Before you call for service, make sure you have the information
recorded during troubleshooting, as described on
recorded during troubleshooting, as described on
. Also,
make sure you have the serial number of the printer. It is located on a
label on the bottom of the printer.
label on the bottom of the printer.
The surface of the card or
overlay appears uneven.
overlay appears uneven.
The temperature setting is
too high.
too high.
The heated roller is
damaged.
damaged.
The card stock is not
compatible with the
overlay material.
compatible with the
overlay material.
#
Turn off the power to the
printer. Contact your service
representative.
printer. Contact your service
representative.
Obtain and use cards that
meet specifications or stop
using overlay.
meet specifications or stop
using overlay.
The surface of the card
has ridges, and the
overlay is missing. The
printer makes a sound
when the card is
processed.
has ridges, and the
overlay is missing. The
printer makes a sound
when the card is
processed.
The supply was missing
an overlay patch.
an overlay patch.
Remake the card. If the
problem occurs frequently,
contact your representative
for supplies.
problem occurs frequently,
contact your representative
for supplies.
Table 6-3: Overlay quality problems
What you see
Possible causes
Solutions
MagnaUserGuide.book Page 15 Friday, May 5, 2000 1:09 PM