Ricoh BP20 User Guide

S

OLVING

 

PROBLEMS

6.3

For problems with the operation of your printer, refer to the 

following table for suggested solutions.

The printer does 

not print.

The printer is not 

receiving power.

Check the power cord connections. Check 

the power switch and the power source.

The printer is not 

selected as the default 

printer.

Select Aficio BP20 Series PCL6 as your 

default printer.

Check the printer for the 

following:

• The printer cover is not closed.
• Paper is jammed.
• No  paper  is  loaded.
• The toner cartridge is not installed.

If a printer system error occurs, contact 

your service representative.

The printer may be in 

manual feed mode and 

out of paper.

Add paper to the Multi-Purpose Tray, and 

press the Cancel button on the printer’s 

control panel.

The connection cable 

between the computer 

and the printer is not 

connected properly.

Disconnect the printer cable and reconnect 

it.

The connection cable 

between the computer 

and the printer is 

defective.

If possible test the cable by attaching it to 

another computer that is working properly 

and attempt to print a job. You can also try 

using a different printer cable and attempt 

to print a job.

The port setting is 

incorrect.

Check the Windows printer setting to make 

sure that the print job is sent to the correct 

port, for example, LPT1. If the computer 

has more than one port, make sure that 

the printer is attached to the correct one.

The printer may be 

configured incorrectly. 

Check the printer properties to ensure that 

all of the print settings are correct. 

The printer driver may 

be incorrectly installed.

Reinstall the printer driver; see page 2.30. 

Try printing a demo page.

The printer is 

malfunctioning.

Check the display message on the control 

panel to determine if the printer is 

indicating a system error.

Printer selects 

print materials 

from the wrong 

paper source.

The paper source 

selection in the printer 

properties may be 

incorrect.

For many software applications, the paper 

source selection is found under the 

tab within the printer properties. Select 

the correct paper source. See page 4.6.