Ricoh BP20 User Guide

S

OLVING

 

PROBLEMS

6.5

 If you have any printing problem after your printer prints about 60,000 

pages, you must contact the customer service to replace the transfer roller.

The printer 

prints, but the 

text is wrong, 

garbled, or 

incomplete.

The printer cable is loose 

or defective.

Disconnect the printer cable and 

reconnect. Try a print job that you have 

already printed successfully.

If possible test the cable by attaching it to 

another computer that is working properly 

and attempt to print a job. You can also try 

using a different printer cable and attempt 

to print a job.

The wrong printer driver 

was selected.

Check the application’s printer selection 

menu to ensure that your printer is 

selected.

The software application 

is malfunctioning.

Try printing a job from another application.

The operating system is 

malfunctioning.

If printing from Windows (any version), 

exit to a DOS prompt and verify 

functionality with the following command: 

At a C:\ prompt, type Dir LPT1, and press 

Enter. (This assumes you are connected 

to LPT1.) Exit Windows and reboot the 

computer. Turn the printer off and then 

back on again.

Pages print, but 

are blank.

The toner cartridge is 

defective or out of toner.

Redistribute the toner. if necessary. See 

page 5.3.

If necessary, replace the toner cartridge.

The file may have blank 

pages.

Check the file to ensure that it does not 

contain blank pages.

Some parts, such as the 

controller or the board, 

may be defective.

Contact a service representative.

The illustrations 

print incorrectly 

in Adobe 

Illustrator.

The setting in the 

software application is 

wrong.

Print the document with selecting 

Download as Bit Image in the 

TrueType Options window of the graphic 

properties.