Intermec ck1 User Guide
Chapter 6 — Troubleshooting and Maintaining the CK1
130
CK1 Handheld Computer User’s Manual
Information to Collect Before Contacting Product Support
Information
Where to Find
Configuration number
and serial number
and serial number
The label in the battery compartment
contains the CK1 configuration number
(MAT’L) and serial number (SN).
contains the CK1 configuration number
(MAT’L) and serial number (SN).
You need to remove both the battery door
and battery to see the label. For help, see
“Removing the Battery” on page 8.
and battery to see the label. For help, see
“Removing the Battery” on page 8.
Operating system
version
version
Follow the instructions in “Checking the
CK1 Firmware Version” on page 106.
CK1 Firmware Version” on page 106.
Sending the CK1 in for Service
If you send the CK1 in for service, it is your responsibility to
save the data and configuration. Intermec is responsible only for
ensuring that the keypad and other hardware features match the
original configuration when repairing or replacing your CK1.
save the data and configuration. Intermec is responsible only for
ensuring that the keypad and other hardware features match the
original configuration when repairing or replacing your CK1.
Cleaning the Scanner Window and Screen
To keep the CK1 in good working order, you may need to
perform these minor maintenance tasks:
• Clean the scanner window.
• Clean the screen.
perform these minor maintenance tasks:
• Clean the scanner window.
• Clean the screen.
Clean the scanner window and screen as often as needed for the
environment in which you are using the CK1.
environment in which you are using the CK1.
To clean the scanner window and screen
1 Press the p key to turn off the CK1.
1 Press the p key to turn off the CK1.
2 Gently wipe the scanner window and screen following these
guidelines:
• Try using a soft cloth moistened with plain water to wipe
the scanner window and screen. Wring out any excess
water before you begin.
water before you begin.
• To remove stubborn dirt from the scanner window and
screen, you may use a soft cloth moistened with a
non-abrasive glass cleaner.
non-abrasive glass cleaner.