Intermec cn2a User Guide

These tables offer solutions to the problems you may encounter.

You press the Power key to turn on 
the CN2A and nothing happens.

Try these possible solutions in order:
• Make sure the battery door is installed correctly and 

completely closed. 

• Make sure you have a charged battery installed 

correctly. For help, see “Installing and Charging the 
Battery” on page 6.

• The battery may be discharged. Replace the battery 

with a spare charged battery, or charge the battery and 
try again.

• Warm boot the CN2A. For help, see “Warm Booting 

the CN2A” on page 111.

You press the Power key to turn off 
the CN2A and nothing happens.

To turn off (or suspend) the CN2A, you need to hold the 
Power key for 2 to 3 seconds and then release it.
If the CN2A is processing data, it may not turn off when 
you press the Power key. Wait until the CN2A finishes 
processing.
If the CN2A appears to be locked up, warm boot the 
CN2A. For help, see “Warm Booting the CN2A” on 
page 111.
If the CN2A does not respond to a warm boot, see “Cold 
Booting the CN2A” on page 112.

The CN2A screen is not responding 
to the stylus.

Try these possible solutions in order:
• Recalibrate the screen. For help, see “Calibrating the 

• Press and hold the Power key for 2 to 3 seconds, and 

then release it to turn off the CN2A. Press the Power 
key again to turn on the CN2A.

You place the CN2A in the USB 
client dock, and the Battery light 
turns on and is orange.

Try these possible solutions in order:
• The temperature may not be within the charging 

range. Make sure that the temperature is from 0°C to 
45°C (32°F to 113°F). 

• The battery may be damaged. Replace the battery.