Intermec cn2a User Guide
Chapter 5 — Troubleshooting and Maintaining the CN2A
110
CN2A Mobile Computer User’s Manual
Contacting Intermec Product Support
If the troubleshooting and diagnostic information in this chapter
does not help you solve your problem, contact Intermec for
technical support, as described in “Global Services and Support”
on page xi.
does not help you solve your problem, contact Intermec for
technical support, as described in “Global Services and Support”
on page xi.
Before Calling Product Support
When you contact Intermec, you will be asked for information
about your CN2A. The next table explains where to find the
information.
about your CN2A. The next table explains where to find the
information.
Sending the CN2A to Intermec for Service
If you send the CN2A in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other hardware
features match the original configuration when repairing or
replacing your computer.
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other hardware
features match the original configuration when repairing or
replacing your computer.
For help understanding your warranty and finding help, see
“Global Services and Support” on page xi.
“Global Services and Support” on page xi.
Information to Collect Before Contacting Intermec
Information
Where to Find
Configuration
Number
Number
The Configuration Number (CN) is on the label in
the battery compartment. You need to remove both
the battery door and battery to see the label. For
help, see “Removing the Battery” on page 7.
the battery compartment. You need to remove both
the battery door and battery to see the label. For
help, see “Removing the Battery” on page 7.
Operating
system version
system version
See the Hardware Configuration test in the previous
section, “Running Diagnostics.”
Or, you can start Internet Explorer. The operating
system version appears on the default home page.
section, “Running Diagnostics.”
Or, you can start Internet Explorer. The operating
system version appears on the default home page.