Panasonic KX-TG5631 Operating Guide

Page of 70
Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp
53
Phonebook
*1 For models with 2 or more handsets included only (page 4).
Caller ID
Problem
Cause/solution
Copying stopped with an 
item displayed.
*1
L
The destination handset may have lost communication 
with the base unit, or the destination unit user may have 
pressed {C} or {s}.
The displayed phonebook item was not copied to the 
unit. Press {OFF}. Confirm that the destination unit is 
not in use and try again.
Problem
Cause/solution
The handset does not 
display the caller’s name 
and/or phone number.
L
You have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
L
If your unit is connected to any additional telephone 
equipment such as a Caller ID box or cordless 
telephone jack, disconnect the unit from the equipment 
and plug the unit directly into the wall jack.
L
If your unit is connected to a telephone line with DSL 
service, we recommend connecting a noise filter 
between the base unit and the telephone line jack. 
Contact your DSL provider for details.
L
The name display service may not be available in some 
areas. Contact your telephone company for details.
L
Other telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
L
The caller requested not to send caller information 
(page 29).
L
If a call is being transferred to you, the caller information 
is not displayed.
The handset or base unit 
does not announce the 
displayed caller names.
*1
L
The handset or base unit’s ringer volume is turned off. 
Adjust it (page 23, 36).
L
The Talking Caller ID feature is turned off. Turn it on 
(page 36).
L
The ring count for the answering system is set to “2” or 
Toll saver”. Select a different setting (page 42).
L
If the base unit and another handset are having an 
intercom call, your handset does not announce caller 
information.
*2
TG563X_565X.book  Page 53  Friday, February 3, 2006  4:59 PM