Xerox 5500 User Guide

PhaserSMART Technical Support is an automated, Internet-based support system. Use your 
default web browser to send diagnostic information from your printer to our web site for 
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, 
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART 
Technical Support assists you in opening a Service Request with Xerox Customer Support.

To access PhaserSMART Technical Support through CentreWare IS:

1. Launch your web browser.

2. Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx). 

3. Select Support.

4. Click the PhaserSMART Diagnostic Tool link to access PhaserSMART technical 

support.

PrintingScout is a tool that is installed with your Windows printer driver. It automatically 

checks the printer status when you send a print job. If the printer is unable to print your job, 
PrintingScout automatically displays a message on your computer screen to let you know that 
the printer needs attention. The message also explains how to fix the problem.

PrintingScout is available from the Windows printer driver for printer connected to the 
network via TCP/IP.