Xerox 6120 Reference Guide

Page of 214
Troubleshooting
20
Troubleshooting
Symptom
Solution
The setting in the saved 
presets is not applied.
Depending on the functions selected for the 
printer, some preset settings are not saved.
Media type error appears.
If a media type, such as “Transparency,” is 
specified for Tray 1 or Tray 2, a media type 
error appears and the printer stops. Be sure 
to specify a media type supported by Tray 1 
and Tray 2.
The printer stops 
responding.
Depending on the operating system, some 
paper size and paper type combinations are 
not permitted. If the job was sent with an 
incorrect combination of settings, the printer 
stops responding. Be sure to print with the 
correct combination of paper size and paper 
type settings.
Checking the version 
number of the printer 
driver.
Click the following files, and then select Get 
Info
 from the File menu.
„
For Windows 2000: 
File/Print/Properties/Version
The dialog box displays 
incorrectly after you select 
another manufacture’s 
printer and then select the 
Phaser 6120 again.
Close the Print dialog box, and then open it 
again.
The custom paper size is 
different from the size that 
was set.
Depending on the operating system, the 
custom paper size settings may change 
slightly (for example, 5.80 in. may change to 
5.79 in.).
When printing 2 pages on a 
single sheet of paper, the 
pages are not centered on 
the paper.
Depending on the operating system, the 
pages are not centered on the paper when 
printing two pages on a single sheet of paper 
with the following paper sizes.
Legal, Letter Plus, Foolscap, Government 
Legal, Statement, Folio