Xerox 8560 Supplementary Manual

The following procedure eliminates cabling, communication, and connection problems. Once 
you complete these steps, print a test page from your software application. 

If the job prints, no further system troubleshooting is necessary. If there are 

print-quality problems, see the User Guide at 

Perform these steps only for Mac OS X, versions 10.3 and higher:

Open the Network Utility, and then click the Ping tab.

Enter the printer’s IP address.

Click Ping. If you do not get a response, confirm that your TCP/IP settings are correct for 
your printer and computer.

For AppleTalk, follow the steps below. For TCP/IP proceed to Step 5.

From the printer’s control panel, verify that EtherTalk is enabled. If it is not, enable it 
in the control panel, and then reset the printer.

Print the Configuration page and verify that EtherTalk is enabled.

From the Configuration page, verify the Zone. If you have multiple zones on your 
network, verify that your printer appears in the desired zone.

If you are still unable to print, access PhaserSMART Technical Support through 
CentreWare IS:

Launch your web browser.

Enter the printer’s IP address in the browser’s Address field. 

Select Support. 

Click the PhaserSMART Diagnostic Tool link to access PhaserSMART.

Online Support Assistant at 

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