Xerox C118 User Guide

Page of 134
Problem using Mail Notice Service 
Xerox CopyCentre/WorkCentre 118 System Administration Guide
127
Problem using Mail Notice Service
This section explains what to do when a problem occurs while using Mail Notice 
Service feature. The possible causes, confirmation methods, and actions are as 
follows. If a problem still exists after the corrective action has been performed, follow 
the Problem Solving Procedures on page 111 to seek further assistance.
Cannot delete the job.
Wait for a while and then click 
the [Refresh Status] button.
Cause
Confirmation Method
Action
Cause
Confirmation Method
Action
Mail Notice Service does not 
notify the machine status.
Use CentreWare Internet 
Services to check if the E-
mail address of the machine 
is set.
Set the E-mail address of the 
machine.
Use CentreWare Internet 
Services to check if [Mail 
Notice Service] is activated.
Activate [Mail Notice 
Service].
Use CentreWare Internet 
Services to check if the 
SMTP Server IP Address or 
POP3 Server IP Address is 
set correctly.
Set the SMTP Server IP 
Address or POP3 Server IP 
Address.
Use CentreWare Internet 
Services check if the POP3 
Server Login Name or POP3 
Server Password is set 
correctly.
Set the POP3 Server Login 
Name or POP3 Server 
Password.
Use CentreWare Internet 
Services to check if the Mail 
Notice settings are set 
correctly.
Set the Mail Notice settings.
Use CentreWare Internet 
Services to check if the 
recipient mail addresses are 
set correctly.
Set the recipient mail 
addresses.
Check if your SMTP or POP3 
server function correctly.
Check your SMTP or POP3 
server.