Xerox C118 Quick Reference Card

When a fault occurs, the screen displays a message on how to clear the fault.

Paper curls

• Check that the paper is loaded correctly. 

Load paper in Trays 1, 2, 3 and 4 seam 
side up.

• Load paper in Tray 5 (bypass tray) seam 

side down.

• Load custom media in the Tray 5 (bypass 

tray).

• Refer to the Paper and Other Media 

chapter for procedures.

Paper delivered to an output tray is not 
properly stacked up.

• Flip over the paper stack in the paper tray, 

or rotate it head to toe.

Envelope jams

• Refer to Paper Jams on page 85 for 

procedures.

• The envelope can only be loaded in Tray 5 

(bypass tray).

Cannot store a document when using 
[Doc.for Polling] due to full memory.

• Cancel the operation and try again after 

additional memory becomes available 
from deleting and printing the stored job.

The fax communication finishes with an error 
message.

• Press the <Machine Status> button and 

select the [Error Information] to check the 
error status.

• Refer to Fault Codes on page 98.

The machine will not answer incoming calls.

• Select [Auto Receive] on the [Fax 

Receiving] Mode screen.

• Refer to Fax Receiving Mode in the 

Setups chapter on User Guide.

The machine answers calls, but will not 
accept incoming data.

• If the job contains several diagrams, the 

machine may not have enough memory.

• Clear memory by printing then deleting the 

stored data.

An image is reduced on a fax transmission.

• Check the original size of the documents. 

Documents may be reduced based on the 
paper specification at the receiving 
machine.

Received fax and report documents will not 
print.

• Check the Received Settings in the Fax 

features. The received data is set to print a 
paper loaded in the non-use tray.

• Refer  to Receive Settings in the Setups 

chapter on User Guide