Xerox 220e Reference Guide
10
Troubleshooting
10-8
Phaser 220 Drivers and Utilities
If the printer isn't printing
If you've conÞgured the Tektronix driver for your printer but your printer
isn't printing, try the following suggestions:
isn't printing, try the following suggestions:
■
Macintosh users:
■
Open the Chooser and select the Tektronix Phaser 220 driver and
the printer that you want to use.
the printer that you want to use.
■
Send the PostScript error handler utility to your printer to
determine what is wrong. Refer to the topic ÒUsing a PostScript
error handlerÓ in this chapter for information on using the error
handler.
determine what is wrong. Refer to the topic ÒUsing a PostScript
error handlerÓ in this chapter for information on using the error
handler.
■
Windows users:
■
Make sure that your printer is connected to the port that you
selected in the Ports list box of the Printers/Connect dialog box.
selected in the Ports list box of the Printers/Connect dialog box.
■
Check to make sure that you've conÞgured the communications
ports and the Handshake option correctly.
ports and the Handshake option correctly.
■
Try resetting the Transmission Retry timeout option in the
Printers/Connect
Printers/Connect
dialog box to 999 seconds.
■
Check the Options dialog box to make sure that Printer, not
Encapsulated PostScript File
Encapsulated PostScript File
, is selected in the Print To box.
If these suggestions fail to solve the problem, copy the Tektronix PostScript
Level 2 error handler utility to your printer to determine what is wrong.
Refer to the topic ÒUsing a PostScript error handlerÓ in this chapter for
information on using the PostScript error handler.
Level 2 error handler utility to your printer to determine what is wrong.
Refer to the topic ÒUsing a PostScript error handlerÓ in this chapter for
information on using the PostScript error handler.
For more information, refer to the HAL article on General Troubleshooting
Hints. To call HAL, refer to the topic ÒUsing the automated fax system,Ó in
this chapter.
Hints. To call HAL, refer to the topic ÒUsing the automated fax system,Ó in
this chapter.