Xerox 242 Software Guide

Xerox Support may identify and resolve most of your operational 
issues when you grant permission to observe or control your 
mouse and desktop through the [Home: Support Access] page. 
Sometimes, however, Xerox Support may need additional 
machine and/or job data to more fully analyze your system.

The [Home: Problem Reporting] page enables you to capture 
machine and/or job data and then automatically transmit the 
additional data to Xerox Support.

You may either capture and transfer data to Xerox as it is being 
recorded or capture data at one point in time, and then transfer the 
data file at another time. Data may be transferred directly to your 
Xerox Support Server, to a local FTP site, or to a CD writer.

The Problem Reporting page displays the following options:

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NOTE: For information on the Capture and Transfer setup 
process, see: 

If your system is not always connected to the network, your site 
operator may store the data file on a local drive or CD. When a 
network connection is established your operator can then use the 
Transfer feature to transmit the captured data.

NOTE: Only one process per service may run at a time.

This procedure explains how to capture machine and/or job data. 
This procedure assumes you will transfer your machine and/or job 
data to Xerox Support at a future time.