Xerox 6110MFP User Manual

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<Troubleshooting>

“File in Use” 
message appears 
during installation.

Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.

“Error Writing to 
LPTx” message 
appears.

• Ensure that the cables are connected 

correctly, the machine is on.

• If bi-directional communication is not turned 

on in the driver, it will also cause this 
message.

“General 
Protection Fault”, 
“Exception OE”, 
“Spool32”, or 
“Illegal Operation” 
messages appear.

Close all other applications, reboot Windows 
and try printing again.

“Fail To Print”, “A 
printer timeout 
error occurred.” 
messages appear.

These messages may appear during printing. 
Just keep waiting until the machine finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.

• Refer to Microsoft Windows 98/Me/2000/XP User’s Guide that 

came with your PC for further information on Windows error 
messages.

The machine does not 
print.

• Check if the printer driver is installed in 

your system. Open Unified Driver 
configurator and switch to the Printers 
tab in Printers configuration window to 
look at the list of available printers. 
Make sure that your machine is 
displayed on the list. If not, please, 
invoke Add new printer wizard to set up 
your device.

• Check if the printer is started. Open 

Printers configuration and select your 
machine on the printers list. Look at the 
description in the Selected printer pane. 
If its status contains “(stopped)” string, 
please, press the Start button. After that 
normal operation of the printer should 
be restored. The “stopped” status might 
be activated when some problems in 
printing occurred. For instance, this 
could be an attempt to print document 
when port is claimed by a scanning 
application.

• Check if the port is not busy. Since 

functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” application to the same port 
is possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port 
assigned to your printer. In the Selected 
port pane you can see if the port is 
occupied by some other application. If 
this is the case, you should wait for 
completion of the current job or should 
press Release port button, if you are 
sure that the present owner is not 
functioning properly.

• Check if your application has special 

print option such as “-oraw”. If “-oraw” is 
specified in the command line 
parameter then remove it to print 
properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit 
command line parameter in the 
command item.