Xerox 6180MFP User Guide
Solving Fax Problems
Phaser® 6180MFP Multifunction Printer
8-20
Problems Receiving Faxes
Symptom
Cause
Solution
The received fax is blank.
There may be a problem with the
telephone connection or with the
caller’s fax machine.
telephone connection or with the
caller’s fax machine.
Check that the machine can
make clean copies. If it can, have
the caller send the fax again.
make clean copies. If it can, have
the caller send the fax again.
The caller may have loaded the
pages backward.
pages backward.
Contact the caller.
Faxes cannot be received
automatically.
automatically.
The machine is set to receive
faxes manually.
faxes manually.
Set the machine to automatic
reception.
reception.
The memory is full.
Load paper if it is empty, and
then print the faxes stored in the
memory.
then print the faxes stored in the
memory.
The telephone line is incorrectly
connected.
connected.
Check the telephone line
connection. If it is disconnected,
connect it.
connection. If it is disconnected,
connect it.
There may be a problem with the
caller’s fax machine.
caller’s fax machine.
Make a copy to check that this
machine is operating correctly,
and then, if the copy was printed
correctly, have the recipient
check the condition of their fax
machine.
machine is operating correctly,
and then, if the copy was printed
correctly, have the recipient
check the condition of their fax
machine.