Xerox 123 User Guide

This section explains what to do when a problem occurs while using UNIX. The 
possible causes, confirmation methods, and actions are as follows. If a problem still 
exists after the corrective action has been performed, follow the Problem Solving 
Procedures on page 143 to seek further assistance.
When printing fails – page 152
When the required printing result is not obtained – page 153

The machine is processing a 
print request from another 
client (only non-spool mode).

Check that the machine has 
a print job in progress.

After the machine has 
processed the print request, 
send a print job or change the 
mode to the spool mode.

The number of sessions 
exceeds the maximum.

Check that the machine is 
processing simultaneous 
requests (such as print 
request or status inquiry 
request) from multiple clients. 
In Windows 95/Windows 98/
Windows NT 4.0, the write 
error dialog, which indicates 
insufficient memory for the 
waiting print job is displayed.

Wait for a while, send a print 
request again. Alternatively,  
increase the [Maximum 
Sessions] in the SMB setting 
file [config.txt]. Then switch 
the power off and on. (Only 
the System Administrator)

An attempt is made to delete 
all documents displayed in 
the printer window. 
(Only the System 
Administrator)

Check whether the attempt is 
made to delete the print job 
from the Printer menu in the 
printer window.

Delete the print job from the 
Document menu in the printer 
window.

The document owner is 
invalid.

Check whether the owner of 
the selected document 
matches the Windows log-in 
name.

Use the owner name of the 
document to log in to 
Windows, then delete the 
document.

Service Pack 4.0 or later is 
not installed in the system. 
(In Windows NT 4.0)

Check the Service Pack 
version to be displayed when 
you start Windows NT 4.0.

Install Service Pack 4.0 or 
later.