Xerox 123 User Guide

This section explains what to do when a problem occurs while using Microsoft Windows 
OS. The possible causes, confirmation methods, and actions are as follows. If a 
problem still exists after the corrective action has been performed, follow the Problem 
Solving Procedures on page 143 to seek further assistance.
When using Windows 95/Windows 98/Windows Me – page 153
When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003 – 

When printing fails
The following table explains what action to take when a printer disabled status (network 
error) or (spool error) is displayed when you click [Start] 

>

 [Settings] 

>

 [Printers] on your 

computer.

The data format of the print 
job does not match the print 
environment of the client 
(print data sent from the 
client contains TBCP).

–

Specify PSASC as the printer 
name.

The data format of the print 
job does not match the print 
environment of the client 
(print data sent from the 
client is in the binary 
notation).

–

Set the logical printer name 
to PSBIN to print a binary file 
in the PostScript language.

Print paper is out.

Check the paper refilling 
message on the control 
panel.

Load the paper into the paper 
tray. When changing the 
paper size, specify the new 
size, if required.

The selected transport 
protocol does not match the 
client.

Check the transport protocol 
selected from the control 
panel.

Select the transport protocol 
matching the client.

The specified print language 
is different from the print 
language of the print data.

Check the specified print 
language and the print 
language of the print data.

Specify a print language 
matching that of the print 
data.