Xerox 7228 User Guide

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At the workstation, perform these tasks: 

1.  Open your Web browser and enter the TCP/IP address of the Device in the Address or Location field.  

Press ENTER.  If the Device's Internet Services (web pages) begin to display on the workstation, you 
are communicating with the Device.  If NOT, make sure that your web browser is not set to use a 
proxy server and repeat the procedure.  If unsuccessful, perform the next step. 

2.  On NT4 workstations, verify that the TCP/IP protocol is installed and that it is configured for DNS 

 of the NetBIOS Host Name.  Verify that BOTH Microsoft TCP/IP Printing Services and 

 (SMB client) Services are installed. 

On Windows 2000 workstations, verify that the Internet protocol (TCP/IP) is installed and that it is 
configured for DNS resolution of the NetBIOS Host Name.  Also verify that the Client for Microsoft 
Networks

 is installed.  Finally, through Add/Remove Programs and Add/Remove Windows 

Components, select Other Network File and Print Services, click Details, check the box for Print 
Services for Unix

, and click OK and Next. 

On 95/98/Me workstations, verify that the TCP/IP protocol is installed and that it is configured for 
DNS resolution

 of the NetBIOS Host Name.  Verify that the Client for Microsoft Networks is 

installed and that the workstation has a Computer (NetBIOS) Name and is a member of a Workgroup.  
From the Configuration Tab of Network Neighborhood ("My Network Places" in Me), select the 
TCP/IP Protocol

, click Properties, select the NetBIOS Tab and verify that the checkbox labeled "I 

want to enable NetBIOS over TCP/IP" is checked. 

3. Run 

a 

 on the workstation and perform ping tests to verify successful 

packet transmission first to the workstation's NIC, then to the Gateway (if being used), then to the 
Device's NIC.  To run Ping Tests, at the Command (DOS) prompt, type:  ping xxx.xxx.xxx.xxx and 
press ENTER.  Note that there is a space between the word "ping" and the first xxx.  Let 
xxx.xxx.xxx.xxx first represent the workstation's IP address, then the IP address of the default 
gateway, and finally the IP address of the Device (as shown on the Settings List).  If you are printing 
to the printer through an NT Server and know the Server's IP address, you can also ping the Server.  
If successful, you will receive a reply such as: "Reply from xxx.xxx.xxx.xxx: bytes=32  time<10ms  
TTL=128."  If you receive "Time Out" or "0 bytes received" notifications, the device being pinged is 
incorrectly configured or malfunctioning. 

4.  If communicating with the printer in a Peer to Peer environment, at the Workstation's Desktop double 

click the Network Neighborhood icon ("My Network Places" in Windows Me) and see if the Printer's 
SMB Host Name

 appears in the Workgroup indicated on the Settings List.  If it does NOT, SMB may 

not be enabled at the Device, or there is no Master Browser in the Workgroup.  Check the Settings 
List to verify that SMB is enabled and, if necessary, enable Auto Master Mode.  To enable SMB, or 
Auto Master Mode, following the instructions supplied in the Microsoft (NetBIOS over IP) procedure 
in the NOS Selection section of this guide.