Xerox C118 User Guide

Page of 134
Problems using a Windows Environment 
Xerox CopyCentre/WorkCentre 118 System Administration Guide
123
When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003
When printing fails
When the required printing result is not obtained
Cause
Confirmation Method
Action
The correct IP address is not 
specified.
Check whether the IP 
address of the machine is 
correct.
Specify the correct IP 
address for the machine.
When [Ipd spool] is set to 
memory, the size of print data 
sent in one print request 
exceeds the maximum size 
specified.
Check the maximum 
receiving data size on the 
touch screen of the machine, 
and then compare it with the 
size of print data to be sent 
as one request.
<Action -1>
When the print data size 
exceeds the maximum size in 
one file, divide the file into 
smaller files than the 
maximum receiving data 
size, then send the print 
request again.
<Action -2>
When the print data size 
exceeds the maximum size in 
multiple files, reduce the 
number of files to be printed 
at one time.
A fault occurred during print 
processing.
Check the error message on 
the touch screen.
Write down the error 
message, switch the machine 
off and on, and retry printing. 
If the problem still exists, 
contact your Xerox Welcome 
Center.
The selected transport 
protocol does not conform 
with the client.
Check the selected transport 
protocol on the touch screen.
Select a transport protocol 
conforming with the client.
The print data format to be 
processed by the machine 
does not match the data 
format sent from the client.
Disable the output function of 
Ctrl-D.
Cause
Confirmation Method
Action
The specified print language 
is different from the print 
language of the print data.
Check the specified print 
language and the print 
language of the print data.
Specify a print language 
matching that of the print 
data.