Xerox PE120 User Manual

Troubleshooting

9.21

Printing Quality Problems

If the inside of the machine is dirty or paper has been loaded improperly, you may

notice a reduction in print quality. See the table below to clear the problem.

Condition

Suggested solutions

Light or faded print

If a vertical white streak or faded area appears on the page:
• The toner supply is low. You may be able to temporarily

on page 8.7. If this does not improve the print quality,

install a new toner cartridge.

• The paper may not meet paper specifications; for example,

the paper is too moist or too rough. See “Paper

• If the entire page is light, the print resolution setting is too

low or the toner save mode is on. Adjust the print

resolution and turn the toner save mode off. See page 4.8

and page 2.24, respectively.

• A combination of faded or smeared defects may indicate

that the toner cartridge needs cleaning. See “Cleaning the

• The surface of the LSU part inside the machine may be

dirty. Clean the LSU (see page 8.4).

Toner specs

• The paper may not meet specifications; for example, the

paper is too moist or too rough. See “Paper Specifications”

• The transfer roller may be dirty. Clean the inside of your

• The paper path may need cleaning. See “Cleaning the

Dropouts

If faded areas, generally rounded, occur randomly on the

page:
• A single sheet of paper may be defective. Try reprinting the

job.

• The moisture content of the paper is uneven or the paper

has moist spots on its surface. Try a different brand of

• The paper lot is bad. The manufacturing processes can

cause some areas to reject toner. Try a different kind or

brand of paper.

• The toner cartridge may be defective. See “Vertical

• If these steps do not correct the problem, contact a service

representative.

AaBbCc
AaBbCc
AaBbCc
AaBbCc
AaBbCc