Xerox M24 Supplementary Manual
EtherTalk Troubleshooting
EtherTalk Troubleshooting
T7
Use the following check list to troubleshoot your network communication problem.
Check Physical Media and Network Interface Cards
1.
Verify that the Printer is powered ON.
2.
Verify that the Printer and Workstation are using the correct cabling to communicate over the network.
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling for
Token Ring networks.
Use category 3 UTP patch (NOT crossover) cable for 10 Base T communications, category 5 UTP
patch (NOT crossover) cable for 10 Base T / 100 Base TX communications, and Token Ring cabling for
Token Ring networks.
3.
Verify that the cable at both the Printer and Workstation is fully plugged into the Network Interface Card
(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not
always, a second light on the Network Interface Card will be intermittently flashing, indicating the
presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
(NIC). Check the link light, which is typically a green LED, to make sure that it is lit. Typically, but not
always, a second light on the Network Interface Card will be intermittently flashing, indicating the
presence of network traffic. If neither of these lights is lit, there is a problem with the NIC.
Print a Settings List at the Printer and perform these tasks:
1.
Under the Ethernet data label on the Report, verify that your communications speed is correctly set for
your network and that you have a MAC address listed. The driver for your NIC works at the Media
Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a bad
NIC or no NIC at all. Replace or install the Network Interface Card.
your network and that you have a MAC address listed. The driver for your NIC works at the Media
Access Control (MAC) layer of the protocol stack. If no MAC address is shown, you have either a bad
NIC or no NIC at all. Replace or install the Network Interface Card.
2.
Under the Internet Services data label, verify that this feature is Enabled. If it is NOT, enable it
following the instructions supplied under the Network Connectivity Tab of this guide.
following the instructions supplied under the Network Connectivity Tab of this guide.
3.
Under the EtherTalk data label, verify that the EtherTalk protocol is enabled, and that Printer has been
assigned an EtherTalk name and an EtherTalk zone. If one or more of these parameters needs to be
configured, follow the instructions supplied under the EtherTalk item of the NOS Selection menu,
accessed from the Network Connectivity Tab of this guide.
assigned an EtherTalk name and an EtherTalk zone. If one or more of these parameters needs to be
configured, follow the instructions supplied under the EtherTalk item of the NOS Selection menu,
accessed from the Network Connectivity Tab of this guide.
4.
Under the EtherTalk data label and at the bottom of the Settings List, verify that PostScript is installed
in the Printer. If a PostScript license is installed in the Printer, the PostScript logo will be clearly
displayed at the bottom of the Settings List. NOTE: If a PostScript license is NOT installed in the Printer,
EtherTalk will NOT be displayed on the Settings List, and will be unavailable for configuration using
Internet Services. Consult your Xerox Representative for assistance.
in the Printer. If a PostScript license is installed in the Printer, the PostScript logo will be clearly
displayed at the bottom of the Settings List. NOTE: If a PostScript license is NOT installed in the Printer,
EtherTalk will NOT be displayed on the Settings List, and will be unavailable for configuration using
Internet Services. Consult your Xerox Representative for assistance.
At the Macintosh workstation
Verify that the Printer is visible in the Chooser. If it is NOT, install the Driver and PPD file as follows:
Install the Adobe PostScript Print Driver and PPD on your Macintosh workstation
file:///C|/0-web/boxster/WorkCentreM24-System-Analyst-Guide/Pages/T7_EtherTalk_trouble.htm (1 of 2) [9/4/03 8:33:25 AM]