Xerox pro 16p User Guide

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51
Problem Solving
Printing Solution Chart
Problem
Probable Cause
Remedy
The Pro 16p does not
print
The IEEE-1284 Parallel cable or
USB cable is not connected
properly.
Check the cable connection.
The IEEE-1284 parallel cable or
USB cable is defective.
Check the cable with a computer
and printer that work.  If printing is
still not possible, replace the
cable.
The port setting is incorrect.
Check the printer settings in the
Windows Control Panel to make
sure that the print job is being
sent to the correct port.  (For
Example: LPT1.)
The toner and drum cartridges
are not installed properly.
Check that the toner and drum
cartridges are installed properly.
The printer driver may not be
installed properly.
Uninstall and reinstall the Pro 16p
printing software.
The parallel port cable
specifications may not be correct.
Use the IEEE-1284 parallel port
cable supplied with the machine
or replace it with an IEEE-1284
compliant cable.
Half of the page is
blank
The page layout is too complex.
Reduce the resolution setting
from 600 dpi to 300 dpi.
The page orientation may be
incorrect.
Change the page orientation in
the printer setup dialog.
There may be too many
applications open.
Try closing other applications
before printing.
Reduce resolution from
600 dpi to 300 dpi.
The computer CPU specification
may be incorrect.
Check that the computer meets
the minimum specification.