Avaya callmaster ii User Guide
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Lets you answer a call at your voice terminal for another extension in your pickup
group. Use when you wish to handle a call for a group member who is absent or
otherwise unable to answer.
group. Use when you wish to handle a call for a group member who is absent or
otherwise unable to answer.
To retrieve a parked call
from any extension
from any extension
1
Go off-hook or select a call appearance button
2
Dial the Answer Back access code __________
[dial tone]
[dial tone]
3
Dial the extension number where the call is parked
[confirmation tone]
[confirmation tone]
Note: If you receive intercept tone, the parked call
has been disconnected or retrieved by someone else.
has been disconnected or retrieved by someone else.
Call Pickup
Note: You can only use this feature if your system manager has assigned you and
the person who was called to the same pickup group.
the person who was called to the same pickup group.
To answer a call placed to
a member of your pickup
group when your voice
terminal is idle
a member of your pickup
group when your voice
terminal is idle
1
Go off-hook or select a call appearance
2
Press
or Dial Call Pickup access code __________
•
You are connected to the ringing call
To pick up a call while you
are active on another call
are active on another call
1
Press
•
The present call is put on hold
•
The green light flashes
2
Press
•
The called voice terminal stops ringing
•
You are connected to the incoming call
Note: To return to the held call after completing
the pickup call, press the call appearance button
with the flashing light.
the pickup call, press the call appearance button
with the flashing light.
Call Pickup
Hold
Call Pickup