Avaya 10bs Service Manual

18

If Call Waiting is on, you hear a call-waiting
tone when a call comes in and all your lines
are in use. This feature works only on SA
and ICOM buttons, not on line buttons
labeled with phone numbers.
When a call is waiting, you hear a single
beep (inside call) or two beeps (outside call).

To complete a call and answer a waiting call:
1. When you hear the call-waiting tone,

hang up.

2. When the phone rings, lift the handset or

the press Spkrphone button.

To put a call on hold and pick up a
waiting call:
1. Press the Hold button.
2. Press an ICOM Originate Only or SA

Originate Only button. (You must
have one of these buttons available to
pick up the call.)

3. Press the programmed Feature button

and dial 87.

4. To return to the call on hold, press the

button with the fast-flashing green light.

To turn Call Waiting on or off:
1. Slide the T/P switch to P.
2. Press any ICOM or SA button.
3. Dial ✻11 to turn Call Waiting on,

OR
Dial ✻✻11 to turn Call Waiting off.

4. Slide the T/P switch to center.

To program:
See Programming Buttons & Settings, p. 23.
Coverage allows calls to your extension to
ring elsewhere, so that they can be handled
by someone else. If your system has voice
mail, your calls can also be covered that way.
There are three types of coverage:

• Primary Coverage. If your calls are

covered this way, they ring immediately
at the covering phone.

• Secondary Coverage. The covering

phone rings after a delay of 2 rings,
giving you a chance to answer first.

• Group Coverage. Calls for a group of

people (coverage group) may be covered
by one or more people. Your system
manager can tell you how this works at
your office.

Covering phones are programmed with
Cover buttons used to answer calls for
others. Delay Ring on the covering phone
can add a longer delay before your calls ring
there. If line buttons on your phone are set to
No Ring, however, calls on those lines are
not covered. (See Rings, p. 3.)
To control coverage of inside calls, use these
programmable settings: Coverage Inside On
allows all your inside calls to ring elsewhere;
Coverage Inside Off turns inside coverage
off.
You can also program buttons for these
Coverage features:

• Use a Coverage VMS button to prevent

or allow coverage of your outside calls
by a voice mail system. These calls may
still be covered by a person at another
extension.

• Use a Coverage Off button to turn off

or on all coverage of your calls.

To program:
See Programming Buttons & Settings, p. 23.
Use this feature to hold a call at a busy
extension; the call rings when the extension
is available.

To camp on a busy extension so the call will
ring at the extension when available:
1. Press the programmed Feature button.
2. Dial 57.
Note: Do not use Camp-On if your system is
equipped with a voice mail system.