Avaya 10bs User Manual

6

When you have a call or conference on hold,
your phone beeps once each minute.
1. Press the Hold button to put a call on hold.

(Do 

not press the Drop button to end a

conference while the call is on hold.)

2. To return to the call or conference, press the

flashing ICOM, SA, or line button that is
holding the call.

First, review the first three pages of this book
to find out about the buttons, lights, tones,
and rings on your telephone. In this guide,
instructions for using features may not include
all the possible ways you can make a call.
To make a call, lift handset, use a headset, or
press the Speaker button. The line button
with the steady red light is automatically
selected for you. To make a call on a specific
line (for example, an SA or ICOM Voice line
for a voice-announced call), select an unlit line
button and press it before lifting the handset or
pressing the Speaker button. When using a
headset (see p. 5), select a line button first.
To answer a ringing or voice-announced call,
lift handset or press the Speaker button.

A conference call can have up to 3 inside
participants, including yourself, and up to 2
outside participants.
1. Dial the first outside number or extension.

Announce the call.

2. Press the Conf button to put the call on

hold.

3. Select an ICOM, SA, or numbered line button.
4. Dial the next number or extension.
5. Announce the call and press the Conf button.
6. Repeat Steps 2–5 for each participant.

• Press the Drop button and line button to

drop any participant added.

• Press the Hold button to temporarily

leave the conference. Then press any
participant’s line to rejoin the conference.

7. To end the conference, hang up.

If the system selects an SA Voice button when
you add a conference participant, you hear a
beep instead of ringing after you dial the
extension. If the call is not answered and you
press the Conf button to complete the call,
your conversation with other conference
participants is broadcast on the extension’s
speakerphone. To prevent this, be sure to drop
an unanswered extension that you’ve called on
an SA Voice button.

!

To transfer:
1. Press the Transfer button. The system

selects an ICOM or SA button and puts the
call on hold.

2. Dial the extension or outside number.
3. Announce the call if desired.
4. Press the Transfer button and hang up.

To cancel the transfer or return to the call on
hold, press the flashing ICOM, SA, or line
button.

To one-touch manual transfer:
1. Press the programmed Auto Dial button

(p. 11) for the number where you want to
transfer the call.

2. Announce the call.
3. Press the  Transfer button and hang up.

To cancel the transfer or return to the call on
hold, press the flashing button.

To one-touch auto transfer:
Press the programmed Auto Dial  button.