Avaya 18d User Guide

Possible Cause:  A standard device (such as a fax machine or answering machine) does
not answer intercom calls or transferred calls because it does not recognize the distinctive
ringing pattern used by the system.

What to do: Change the extension’s setting for Distinctive Ring (#308) to Not Active, so
that the extension uses the same ringing for intercom and transferred calls as it does for
outside calls.

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If the device works properly, the problem is solved.

If the problem remains, call the AT&T Helpline.*

Possible Cause:  A standard device with autodialing (such as a modem) does not
recognize the intercom dial tone generated by the system.

What to do: Change the setting for Intercom Dial Tone (#309)  for the extension to
Machine, so that the system generates outside line dial tone for the extension.

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If the device works properly, the problem is solved.

If the problem remains, call the AT&T Helpline.*

Possible Cause 1: Hold Disconnect Time setting is too long.

What to do: Change  Hold Disconnect Time (#203)  from Long to Short.

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If abandoned calls on hold are disconnected, the problem is solved.

If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already Short, go to Possible Cause 2.

Possible Cause 2: Local phone company does not send hold release signal.

What to do: Call your local phone company and find out whether they send a hold release
signal. If the local phone company does not send a hold release signal, or if they do but
the problem still occurs, call the AT&T Helpline.*

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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your local
AT&T Authorized Dealer.

Troubleshooting